About Us

About Us

You will not find a more effective collection agency team!

Budget Control Services was founded in 1991 and has been successful at Turning Bad Debt into Profit for the past 25 years due to an adherence to our code of conduct:
  • We treat our clients, their customers, and each other with respect.
  • We refresh our skills and stay current with any changes in collection law and procedures.
  • We utilize the best technology available to maximize our collections results.
  • We answer our telephones (no automated system!). We like to talk to our customers.
  • We are affiliated with national organizations focused on ethical and successful collections.
  • We have worked together for years allowing maximum efficiency.
For additional information or to get started, please contact the BCS Sales Support team.

Our Approach

Our Mission
It is the mission of Budget Control Services (BCS) to be an exemplary collection agency by delivering strong results for our clients through unbending ethical practices and our determined dedication to superior customer service.

Our Vision
To continue to perform as a premier agency that consistently demonstrates the highest integrity and customer service standards in the collections industry.

Our Core Values
  • A complete commitment to unbending ethics, honesty and integrity - both as individuals and as an organization.
  • Dedication to maximum debt recovery for our clients without wavering in our moral standards.
  • Recognition of the importance of our employees and their contributions to both BCS and our customers.

Our Team

BCS Professional Team
What does it take to get the job done for you? Collectively ...
  • BCS Executive Management Team - more than 96 years of industry experience
  • BCS Administrative Team - more than 104 years of experience
  • BCS Collection Team - more than 111 years of experience
  • BCS Legal Team - more than 72 years of experience
Why does our collection staff out-perform the competition?
  • When collecting debt, we are firm and professional yet never compromise our ethical standards.
  • We understand the importance of treating people with respect. We know you often have ongoing relationships with your customers or patients and we won't do anything that will diminish those relationships.
  • We are a group of seasoned professionals who are continually updated, trained, and tested regarding our knowledge and understanding of the Fair Debt Collection Practices Act (FDCPA), the Consumer Credit Protection Act (CCPA), and current collection regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
  • The BCS credo "Respect Generates Cooperation" pays dividends for us and our clients. 

Our Training

  • BCS actively recruits, trains, and motivates a staff of seasoned managers, supervisors and collection professionals.
  • Our team members are the cornerstone of our growth and success.
  • Our highly selective hiring process dictates employing only honest and dedicated individuals.  
  • All BCS employees are thoroughly trained and tested on a regular basis regarding the Fair Debt Collection Practices Act (FDCPA), the Consumer Credit Protection Act (CCPA), and all applicable federal and state regulations. 
  • All BCS employees must obtain 100% when tested on the FDCPA prior to permanent hire.
  • BCS employees are required to learn, understand, and adhere to all federal and state laws and regulations.
"Put simply, BCS has a Zero Tolerance Policy for
employee violations of consumer protection laws."

Our Compliance

Each and every BCS employee - not just the collection team - is thoroughly trained and tested on consumer protection law. This ongoing effort includes all levels of our management staff, marketing and sales, administrative, client support and our legal department.  

We are highly sensitive to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
At BCS, we understand the collection process is demanding and often requires a firm approach to collecting your money. However, our Zero Tolerance Policy draws a deep and clear line in the sand for our collectors. We do not tolerate disrespectful communication with your customers or patients. Collection managers and supervisors monitor the communication on our collection floors. Collectors, too, are required to report any out-of-line communication to a supervisor and, if confirmed the employee is subject to immediate termination.
Our approach and policies are not in place simply to satisfy industry compliance standards. It is the way we do business. We value and respect our clients and work to maintain their hard-earned customer/patient relationships. And, obviously, we want to limit consumer complaints and retain you as a valued customer. 

Our Affiliations

We are an active participant with the following organizations: 
  • ACA International, the Association of Credit and Collection Professionals
  • The regional Associated Collection Agencies, Inc., Colorado & Wyoming
  • National Consumer Credit Bureaus: Equifax, TransUnion and Experian
  • Better Business Bureau (BBB) of Denver-Boulder.
  • Aurora Chamber of Commerce
  • Nebraska Collection Association
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